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Job Title: Management Trainee

Company: MyFroyoland

Website: www.MyFroyoland.com

Location: Various Store Locations across pan india

About MyFroyoland:

MyFroyoland is India’s leading frozen yogurt brand, renowned for its commitment to providing delicious and healthy frozen yogurt options to customers of all ages. We are looking for motivated, passionate, and ambitious students who are eager to learn and grow in the fast-paced world of retail and hospitality. As a Management Trainee, you will have the unique opportunity to experience every aspect of store operations and be mentored for a potential future leadership role with one of the most innovative brands in the frozen yogurt industry.

Position Overview:

As a Management Trainee, you will get hands-on exposure to the exciting world of store operations at MyFroyoland. This is an excellent opportunity for students currently pursuing a degree or diploma in Hotel Management to gain practical knowledge and leadership skills. During your 6-month internship, you will work closely with the store team to learn all aspects of store operations, customer service, inventory management, and team leadership.

Key Responsibilities:

• Store Operations: Learn about inventory management, stock control, and equipment maintenance to ensure smooth day-to-day operations of the store.
• Staff Management: Assist in coordinating staff schedules and support team members in dayto-day activities.
• Customer Service: Provide excellent customer service and learn how to manage customer queries, feedback, and ensure customer satisfaction.
• Sales & Marketing: Get involved in promotional activities, product displays, and branded campaigns to help drive sales.
• Financial Management: Understand the basics of controlling daily takings, handling cash, and other financial operations within the store.
• Health & Safety: Ensure compliance with hygiene standards, food safety protocols, and the overall cleanliness of the store.
• Leadership Development: Work under the guidance of experienced managers and supervisors, learning essential leadership skills and receiving feedback to grow.
• Pan-India Exposure: Get hands-on experience working across stores in multiple regions of India, learning the intricacies of managing operations on a pan-India scale.

What You Will Learn:

• Store Operations: Deep dive into all aspects of running a successful retail outlet.
• Team Building: Learn how to work with diverse teams, improve performance, and lead by example.
• Problem Solving: Gain critical thinking and problem-solving skills to handle challenges in real-time.
• Customer Engagement: Develop your communication skills by handling customer interactions and improving their overall experience.
• Software Systems: Gain practical experience using the software for billing, inventory management, and POS systems, which are integral to store operations.
• Grooming & Professionalism: Learn and follow MyFroyoland’s grooming policies and develop a professional approach to work in a retail setting.
• Career Path Development: Successful trainees will be offered the opportunity to advance to a Manager position based on their performance during the internship.

Stipend:

• INR 10,000 to INR 15,000 per month for a 6-month internship.
• Performance-based incentives.

Eligibility Criteria:

• Currently pursuing a degree or diploma in Hotel Management.
• Passion for the food and beverage industry, customer service, and leadership development.
• Strong communication and interpersonal skills.
• Positive attitude, team player, and self-motivated.
• Willingness to learn and grow within the company.

Why MyFroyoland?

• Be part of India’s leading frozen yogurt brand.
• Get hands-on experience in pan-India store operations.
• Learn about grooming standards and develop professionalism in a retail environment.
• Gain practical knowledge of software systems used for billing and inventory management.
• Opportunity to work with a dynamic team and develop critical skills.
• Excellent learning environment with the chance to progress to a managerial position.

Don’t miss this exciting opportunity to kickstart your career in the F&B and retail industry with MyFroyoland!

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This internship is not just a job; it’s a big opportunity to learn, grow, and potentially lead as a Manager.

Job Title: Store Assistant

 Job Summary:

We are seeking a dedicated and customer-focused Store Assistant to join our team. The successful candidate will play a key role in providing excellent customer service, managing inventory, preparing flavors, and ensuring the smooth operation of our service. The ideal candidate should have a passion for the hospitality industry, possess strong communication and teamwork skills, and be eager to contribute to a positive customer experience.

Key Responsibilities:

• Greet customers warmly upon arrival and provide assistance with flavor selections.
• Guide customers in choosing flavors and toppings based on their preferences.
• Oversee the order process and ensure accurate delivery to the kitchen.
• Offer suggestions for toppings that complement selected frozen yogurt flavors.
• Monitor and maintain inventory levels of food items, notifying the outlet manager of low stock.
• Perform stocking and food rotation tasks according to set guidelines.
• Set up the store by arranging all toppings neatly and ensuring everything is stocked and ready for service.
• Assist in the preparation of frozen yogurt flavors to ensure they are fresh and available for customers.
• Establish and maintain effective relationships with colleagues for timely and accurate order processing.
• Ensure kitchen and dining areas are kept clean and well-maintained, meeting company standards.
• Address customer inquiries and provide support throughout their experience.
• Manage incoming phone calls and respond to customer queries regarding services.

Qualifications:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Excellent customer service skills.
• Knowledge of food safety and hygiene practices is preferred.
• Availability to work day, evening, and weekend shifts as needed.
• Previous experience in the food industry is a plus.

Location: Pan India

Job Type: Full-time

Experience: 0-1 year (preferred)

Salary Range: 12,000 to 15,000

Schedule: Day, Evening, and Morning shifts available, with weekend availability required.

Supplemental Pay Types: Overtime pay and performance bonus available.

Position Title: Food Service Team Member

Duties & Responsibilities:

• Greet customers as they arrive at the outlet, and provide them with assistance in.

• Ensure that customers are provided with assistance in choosing flavours according to their tastes.

• Oversee the ordering process, ensuring that the right order is delivered to the kitchen area.

• Provide customers with suggestions on toppings that complement the frozen yogurt that they have selected.

• Monitor food and beverage items inventory to ensure optimum levels, and communicate low stock situations to the restaurant manager.

• Handle stocking activities, by following set instructions, and ensure that food rotation activities are properly carried out.

• Create and maintain effective relationships with all staff, to ensure timely and accurate delivery of orders.

• Oversee the cleanliness and maintenance of kitchen and dining areas, ensuring that standards are lived up to.

• Respond appropriately to customers’ inquiries and attempt to assist them throughout their experience.

• Handle the telephone exchange to respond to queries regarding services over the telephone.

Job Type: Full-time

Salary: ₹12,000.00 – ₹15,000.00 per month

Schedule:

• Day shift
• Evening shift
• Morning shift
• Weekend availability

Supplemental pay types:

• Overtime Pay
• Performance bonus

Shift availability:

• Day Shift (Preferred)
• Night Shift (Required)

Work Location: In person.

Experience – 1 year (Preferred)

Position Title: Shift Supervisor

Job Summary:

The shift supervisor is responsible for assisting the store manager in maintaining a positive environment, which provides fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. Shift supervisors assist in training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules. This position directly supervises the store associate positions and acts as the manager on duty in the absence of the store and/or assistant manager.

Store Operations:

• Maintains a clean, organized and stocked environment and when necessary assists in the distribution of product shipments.
• Performs all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Establishes effective and positive communication amongst all team members.
• Assists store manager in maintaining proper coverage and team member schedules ensuring that the store maintains customer service standards and team members adhere to meal and break policy.
• Ensures all cash handling procedures are upheld. Is accountable for store funds while running a shift.
• Assists store manger and assistant manager in planning and executing all sales promotions effectively and efficiently.
• Will provide guidance and actively set an example for team members, ensuring that all Standard Operating Procedures are maintained and followed.
• Follows and directs team members to follow store policies, procedures and adhere to merchandising and cleanliness standards.
• Promotes and practices safe work habits, reporting potential safety hazards, operational inconsistencies and team member incidents to the store manager. Reports/documents team member accidents, conducts initial investigation and determinations of root cause in the interest of maintaining a safe work environment.

Service:

• Is the Role Model for outstanding service and “owner” of the service initiative at his/her store during his/her shift.
• Pro-active in solving customer problems and satisfying customers in various situations.
• Ensures that all Team Members follow the Standard Operating Procedures lead by greeting and responding to all customers with fast, efficient, friendly and personalized service. Strives to develop a rapport with customers by learning their names, favorite flavours and topping items.
• Responds proactively to prevent customer service situations. Investigates and resolves customer incidents, documenting if necessary.
• Consistently monitors, coaches and encourages team members to meet the Company’s service standards.

Product:

• Follows all Company recipes and procedures, maintaining the highest quality and consistent product standards.
• Ensures that all team members are educated on our products and services, by developing an understanding of our various types of flavours s, as well as knowledge of toppings, and the various differences in products.
• Tastes products on a per shift basis for quality assurance.

Training & Development:

• Demonstrates the ability to lead, communicate and champion company Guiding Principles, House Rules and Standard Operating Procedures.
• Provides coaching and training store associates on performance expectations.

Qualifications:

• Minimum high school diploma or equivalent. Minimum one year of retail or six months of specialty QSR experience. Previous supervisory experience preferred.
• Basic computer skills required.
• Must be able to work overtime, including weekends, evenings and special events as needed.
• Well-organized and detail-oriented and able to multi-task.
• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
• Must have excellent verbal and written English communication skills.

Position Title: Store Manager

Job Summary:

The store manager is responsible for leading all team members in the efficient and profitable operation of a MyFroyoLand Store. He/she is responsible for managing the day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment, which provides consistent fast, efficient, and friendly service ensuring a Total Quality Experience for both our customers and team members. The store manager creates the tone and personality of the store by being an advocate of training, customer service, product knowledge and education, encouraging safe work practices, and a demonstrated commitment to our Guiding Principles and House Rules.

Store Operations:

• Develops and executes sales and profit plans that are in-line with budgetary goals.
• Ensures and is accountable for profitability of the store by growing sales and controlling costs of goods, inventory levels, labor, supplies and expenses.
• Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools.
• Ensures proper team member coverage, scheduling according to the needs of business while maintaining target labor costs.
• Oversees all cash and media management functions. Able to perform all POS duties, front and back of house functions including opening and closing procedures, coordinating with the Corporate Office as necessary.
• Maintains proper loss prevention standards, reviewing cash handling procedures, deposits and safe procedures.
• Maintains a clean well-merchandised store, following visual presentation plans and standards.
• Plans, executes and communicates all sales promotions and new product information effectively and efficiently.
• Identifies staffing, recruiting, interviewing, hiring, and training needs of qualified candidates. Facilitates on-going training and development of current staff.
• Promotes and practices safe work habits, identifying and resolving potential safety hazards, operational inconsistencies and any team member or customer incidents. Documents accidents, conducts initial investigation and determination of root cause in the interest of maintaining a safe work environment. Conducts monthly safety meetings ensuring team member compliance in all safety initiatives.

Service:

• Is the Role Model for outstanding service and “owner” of the service initiative at his/her store.
• Pro-active in solving customer problems and satisfying customers in various situations.
• Ensures that all team members are committed to and demonstrate our Guiding Principles and House Rules.
• Ensures that all team members provide customers with efficient, friendly, superior service on a consistent basis.
• Consistently monitors, coaches and encourages team members to meet the Company’s service standards.
• Assesses and provides adequate staffing to provide efficient and friendly, superior service.
• Maintains high cleanliness standards consistently throughout the store in the areas of store appearance, merchandise and equipment.

Product:

• Ensures that all Company recipes and procedures are followed, maintaining the highest quality and consistent product standards.
• Ensures that all Company food offerings maintain the highest quality.
• Ensures that all team members are educated on our products and services, by developing an understanding of our various types of Frozen Yogurt and Sorbets, as well as knowledge of Yogurt, and the various toppings and combinations.
• Tastes all food products on a per shift basis for quality assurance.

Training & Development:

• Provides ongoing training and development to all team members in the areas of operating standards, customer service and product knowledge.
• Demonstrates the ability to lead, effectively communicate, and champion the company Guiding Principles, House Rules, and Standard Operating Procedures.
• Builds morale and team spirit by fostering a work environment where team members input is encouraged and valued.
• Ensures each team member has received proper training to perform as a store associate or shift supervisor efficiently.
• Continually develops team members, establishing specific performance objectives, and measuring team member performance regularly.
• Coaches and counsels team members for improved performance, documenting developmental plans as necessary.

Qualifications:

• College education preferred. 3 years retail management experience required.
• Proficient on a computer; familiar with software programs such as Microsoft Word, Excel, Outlook.
• Must be able to work overtime, including weekends, evenings and special events as needed.
• Well-organized, detail-oriented and able to multi-task.
• Must have effective problem solving/decision making abilities.
• This position will require frequent standing and use of hands and arms.
• Must be able to lift up to 30lbs and frequently bend and twist from the waist.
• Frequently required to use hand and finger motions, handle or feel objects, reach with hands and arms.
• Must be able to adjust vision to both day and night lighting, and be able to focus on distant and close-range projects. Regularly required to handle food, hot beverages, and work with sharp objects.
• Must have excellent verbal and written English communication skills.